Job Information
Boston Properties IT Services Co-Op in Boston, Massachusetts
Primary Purpose of Position:
Perform support and project responsibilities in the Information Technology (IT) Services team in the Information Systems (IS) Department.
Essential Functions
End User Support
Respond to requests for assistance in person or via remote support tools. Document and escalate problems and requests as appropriate.
Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
Install new laptops, desktops, printers, personal device assistants and other peripherals. Maintain and enforce hardware policies and standards.
Support the use of operating systems and software applications including, but not limited to, Windows 10, Microsoft Office, Microsoft Teams, Azure Virtual Desktop and Adobe applications.
Validate and update the configuration of computers, copiers, printers and phones.
Conduct one-on-one instruction on the use of hardware and software.
Support Active Directory including, but not limited to, documentation, and troubleshooting.
Work on project tasks related to updates, security audits, upgrades, and installations.
Mobile Device Deployment/Support
Support the provisioning and rollout of new mobile devices.
Conduct one-on-one instruction.
Internal Operations
Create and maintain documentation.
Conduct research on new technologies and products.
Dedicated Project Work
- Work on assigned projects (usually covering 30% of time).
Requirements and Qualifications
Currently performing course work in Computer Sciences or a related field.
Possess a service orientation and attitude in working with others.
Be detail-oriented and methodical in solving problems and managing multiple projects.
Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.
Possess a working knowledge of Windows 10 and Microsoft Office products and at least one software package in each of the following categories: word processor and spreadsheet.
Physical Requirements
Involves work of a technical nature usually performed sitting such as operation of a computer.
Involves work of a technical nature usually performed standing in delivering and supporting hardware.
Involves movement between departments to facilitate work.
Involves lifting to installing and relocate computers and monitors. Must be able to lift 30lbs.
Internal and External Contacts
- This position regularly interacts in both verbal and written form with employees, vendors, and contractors of BXP.
Reporting Structure
- This position reports to the Manager, IT Services who provides supervision, guidance and evaluates work performance on a periodic basis.
BXP is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.
Boston Properties is an Affirmative Action and Equal Opportunity Employer. We are committed to fair and impartial treatment in all of our relations with employees, as well as applicants for employment, to recruit, upgrade, train, and promote in all job titles without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.